Refund, Return and Repair Policy


Refund, Return and Repair Policy

Zesty By Nature Pty Ltd is a business that prides itself on customer service, quality of products and strives to guarantee your 100% satisfaction with all of our products. We want you to be satisfied with the value and quality of your purchase and our returns policy is in addition to your rights under the Australian Consumer Law. Please read the following carefully to ensure you are fully aware of our obligations to you.

Customer change of mind

If you wish to return an item because you have changed your mind, Zesty By Nature will offer you an exchange or refund less any return shipping costs provided that:

  • You return the item within 30 days of the purchase date.
  • You provide proof of purchase.
  • Your returned item must be new, unused and in original packaging including instruction manuals and all accessories.

If these requirements are not satisfied Zesty By Nature reserves the right to reject the return or charge a restocking fee.

Other Returns

You can choose an exchange or refund if an item has a problem. This is when:

  • The product is faulty or is not of merchantable quality, or
  • Damaged in transit, or
  • The product is not fit for its intended purpose, or
  • The product does not match the sample or our description; and
  • You provide proof of purchase.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time. Zesty By Nature cares about the environment and our products are chosen with ease of repair and sustainability in mind. If an item can be repaired safely and easily by the customer, we may choose this option to reduce our carbon footprint including shipping of replacement parts to the customer.

If it is not repaired in a reasonable time you can choose an exchange or refund if:

  • You return the item within 30 days of the purchase date.
  • You provide proof of purchase.
  • The item is in resalable condition including that:
    • Your returned item must be new, unused and in original packaging including instruction manuals and all accessories.

If these requirements are not satisfied Zesty by Nature reserves the right to reject the return.

To ensure returns are shipped to us, Zesty By Nature reserves the right to assess the condition and age of returned goods prior to offering a repair, exchange or refund. This may result in a repair, exchange or refund being refused.

Please note:

  • Your original receipt is needed for proof of purchase.
  • Refunds will be issued using your original payment method.
  • Please return any accessories and manuals supplied with product.